Terms and Conditions

Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and guarantee
Article 11 - Delivery and execution
Article 12 - Extended transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions
 Article 1 - Definitions

In these conditions the following terms have the following meanings:

  1.                                   Reflection period : the period within which the consumer can make use of his right of withdrawal;
  2.                                   Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Garage Van hoe
  3.                                   Day : calendar day;
  4.                                   Duration transaction : a distance contract with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
  5.                                   Durable data carrier : any means that enables the consumer or Garage Van hoe to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information.
  6.                                   Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
  7.                                   Model form: the model withdrawal form that Garage Van hoe makes available that a consumer can fill in when he wants to make use of his right of withdrawal.  
  8.                                   Entrepreneur : the natural or legal person who offers products and / or services to consumers from a distance;
  9.                                   Distance contract : an agreement whereby, in the context of a system organized by Garage Van hoe for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used. ;
  10.                             Technology for distance communication : means that can be used to conclude an agreement, without the consumer and Garage Van hoe being together in the same room at any time.
  11.                             General Terms and Conditions : the present General Terms and Conditions of Garage Van hoe.

Article 2 - Identity of the entrepreneur

Van hoe en zonen BVBA, Volkswagenshop.be (statutory name, possibly supplemented with trade name); 

Grotesteenweg - zuid 43

B-9052 Zwijnaarde (Ghent);

Telephone number: +3292415414 

E-mail address: info@volkswagenshop.be          

VAT identification number: BE 0417.174.234

If the activity of Garage Van hoe is subject to a relevant licensing system: the details of the supervisory authority:

If Garage Van hoe does a regulated profession:

the professional association or organization with which he is affiliated;       

the professional title, the place in the EU or the European Economic Area where it is awarded;       

a reference to the professional rules that apply in Belgium and instructions where and how these professional rules can be accessed.        

Article 3 - Applicability

  1.                                   These general terms and conditions apply to every offer from Garage Van hoe and to every distance contract and orders between Garage Van hoe and consumer.
  2.                                  Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at Garage Van hoe and that they will be sent free of charge as soon as possible at the request of the consumer.
  3.                                   If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they can be can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
  4.                                  In the event that specific product or service conditions apply in addition to these general terms and conditions , the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. is.
  5.                                   If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or destroyed, then the agreement and these terms and conditions will remain in force and the relevant provision will be replaced immediately in mutual consultation by a provision that the purport from the original as closely as possible.
  6.                                   Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
  7.                                   Uncertainties about the explanation or content of one or more provisions of our terms and conditions should be explained 'in the spirit' of these general terms and conditions.

Article 4 - The offer

  1.                                   If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2.                                  The offer is without obligation. Garage Van hoe is entitled to change and adapt the offer.
  3.                                  The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Garage Van hoe uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind Garage Van hoe.
  4.                                   All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  5.                                  Images with products are a true representation of the products offered. Garage Van hoe cannot guarantee that the colors displayed exactly match the true colors of the products.
  6.                                  Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

the price including taxes; any shipping costs; the manner in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery and implementation of the agreement; the term for accepting the offer, or the term within which Garage Van hoe guarantees the price; the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used; whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer; the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it; any other languages ​​in which, in addition to Dutch, the agreement can be concluded; the codes of conduct to which Garage Van hoe is subject and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of a length transaction.  
Optional: available sizes, colors, type of materials.

Article 5 - The agreement

  1.                                   Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.
  2.                                   If the consumer has accepted the offer electronically, Garage Van hoe will confirm receipt of the acceptance of the offer electronically without delay. As long as the receipt of this acceptance has not been confirmed by Garage Van hoe, the consumer can dissolve the agreement.
  3.                                   If the agreement is concluded electronically, Garage Van hoe will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment If the consumer can pay electronically, Garage Van hoe will observe appropriate security measures.
  4.                                  Garage Van hoe can - within legal frameworks - inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Garage Van hoe has good reasons not to enter into the agreement, it is entitled to refuse an order or request, with reasons, or to attach special conditions to the execution.
  5.                                   Garage Van hoe will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

a.the visiting address of the Garage Van hoe branch, how to whom the consumer can go with complaints;

b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

c. information about guarantees and existing after-sales service;

d. the information included in article 4 paragraph 3 of these terms and conditions, unless Garage Van hoe has already provided this information to the consumer prior to the execution of the agreement;

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

  1.                                   In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery.
  2.                                   Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When delivering products:

  1.                                  When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Garage Van hoe .
  2.                                  During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to Garage Van hoe, in accordance with the reasonable and clear instructions provided by Garage Van hoe.
  3.                                  If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to Garage Van hoe within 14 days after receipt of the product The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. 
  4.                                   If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not made it known that he wishes to make use of his right of withdrawal resp. has not returned the product to Garage Van Hoe, the purchase is a fact.


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